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Vermont Agency of Agriculture, Food & Markets Launches New Website Customer Service Drives New Format

By Trevor Audet, VT Agency of Agriculture, Food & Markets 

Making it easier to find the information you need is the focus of a new and updated website launched by the Vermont Agency of Agriculture, Food and Markets (VAAFM). The changes make it easier for the public to find important resources or contact information as the new year begins. “Customer service is important to our mission. We want to ensure the general public can get the information they need quickly without confusion. Being able to access information quickly is important to farmers and businesses.” said VAAFM Policy and Communications Director Scott Waterman . 

Important updates and changes include:

“We realized our website was very difficult to use.  Finding information was a chore.  Secretary Tebbetts and I agreed that this had to change if we were to serve the public in the way that we felt was expected by our constituents.” Waterman added.

The launch of the new website format is just the beginning of VAAFM’s efforts to improve access to information about the Agency. We also welcome the public’s phone calls and emails.  Our contact information is listed on the site.  An agency wide effort to continue updates and improve the website will be based on feedback from the public and partners. 

You can view the new site at: https://agriculture.vermont.gov/

A new website introductory video hosted by VAAFM Secretary Anson Tebbetts can be viewed at:                        https://agriculture.vermont.gov/Vermont_Agency_of_Agriculture_Launches_New_Website